Shipping Information:

Once an order has been placed online, please allow up to 3-4 weeks for delivery. By accepting/submitting to these terms and conditions you authorize ÉnergiePlus Inc. To select the courier for your products on your behalf. Residents of Canada will have items sent via Canada Post. Residents of the United States of America will have items sent via US Post or DHL depending on the dimensions of the product you have ordered.

Refund, Returns and Cancellation Policies:

ÉnergiePlus Inc. does accept product returns and requests for refunds. However, for both returns and refunds, ÉnergiePlus Inc. must receive the item(s) in the same condition in which they were shipped. It is the customer’s responsibility to ensure that the product arrives at ÉnergiePlus Inc.. The customer is responsible for any and all shipping costs incurred when returning / requesting a refund of product. Once ÉnergiePlus Inc. has received the product we will refund your money with the understanding that all refunds, returns or cancellations are subject to a $7.00 restocking fee. ÉnergiePlus Inc. will only issue a refund with the return of the product.

Warranty :

What is covered by warranty:

This product is manufactured from new parts and components, in accordance with industry standard practicess. The warranty covers defects in materials and manufacturing.

The warranty period:

This warranty lasts for one year, starting from the date of purchase.

What is not covered by warranty: 

This warranty does not cover damage caused by the negligence of the user,  misuse or improper installation of this product, as well as modifications to this product. ÉnergiePlus is not responsible for any damage that may be caused to electrical circuits and devices connected to this batteries manager.

Warranty terms: 

ÉnergiePlus will replace or repair (at its option) the defective product at no cost during this warranty period. ÉnergiePlus will use new or reconditioned parts(at its option) from various manufacturers to repair a defective product or to make a replacement product. If ÉnergiePlus repairs or replaces a product, its original warranty remains the same and will not be extended.

Claims under warranty: 

You must present a proof of purchase to be entitled to the privileges of the warranty. In addition, the product must not have been opened, modified or altered without permission. To make a warranty claim, return this product to the store where you purchased it with a copy of your proof of purchase dated and legible or email us to support@energiepluslabs.com for more informations.